Associate Business Support Analyst

Ho Chi Minh City, Viet Nam
Full Time
Client Experience
Entry Level

Why Confluence?

Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

We support our employees with new ways of working, having recently implemented a Flexible Working Policy, we often have the option for employees to work both from an office and from home.

We are proud to work with smart, passionate colleagues who are highly focused on our products and their impact on our clients work. 
 

What do we do?

As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. From innovative portfolio analytics to regulatory and financial reporting solutions, Confluence invests in the latest technology and data and in its team of industry experts to meet the evolving needs of asset managers and service providers.

Headquartered in Pittsburgh, PA, Confluence services over 1000 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia.

More about the role

As part of the Client Experience Support Services team, your greatest assets are your teammates.  Our platform requires both an excellent understanding of client business challenges and the ability to translate this need into applied software solutions; each member of the Support Services team brings unique expertise based on industry experience in financial services and/or information technology.  Creative thinking, adaptability, and the desire to serve – both clients and one another – are critical to success.  If you are looking for a highly collaborative environment where the first question is, “How will this improve our client experience?” Support Services at Confluence is the team for you. 

Primary Responsibilities 

  • Ensure smooth and efficient post-implementation for all clients/products, with specific focus on Financial Reporting 

  • Manage client loyalty to Confluence by: 

  • Knowing the client 

  • Overall Loyalty 

  • Client Goals    

  • Offices-Products Purchased/Implemented 

  • Key Contacts 

  • Product Usage / Entrenchment 

  • Opportunities 

  • Issues 

  • Managing the relationship 

  • Lead recurring support calls with clients 

  • Participate in Customer Success related activities including regular client service reviews. 

  • Communicate client satisfaction and plans to resolve any major outstanding issues to management 

  • Resolve client issues with Confluence software solutions 

  • Escalate issues to other Confluence teams as appropriate 

  • Communicate progress on issues, Service Release items, and product changes to clients 

  • Educate clients on best practices for most effective use of Confluence software solutions 

  • Manage the Service Release to include required product changes 

  • Update CRM to reflect client knowledge 

  • Communicate opportunities to sales 

  • Ensure that all client opportunities and issues are addressed in a timely manner 

  • Manage deployment of custom work and/or deliverables 

  • Demonstrate Subject Matter Expertise in one or more Confluence software solutions 

  • Other duties as assigned 

 

What skills and experience do I need to succeed?

  • High creativity with the ability to solve complex business problems 

  • Ability to learn independently and work with a high degree of autonomy 

  • Proficiency with Microsoft Office Suite including Excel and PowerPoint. 

  • Excellent organizational and communication skills 

  • Ability to multitask, strong attention to detail, self-motivated willingness to take initiative 

  • Ability to work more than 40 hours per week based on client demands 

  • Ability to work weekends and holidays as needed 

  • Ability to travel as needed 

  • Knowledge of all company policies and procedures 

  • Increased level of responsibilities, as value-added team member 

  • Collaborative working style that values team success over personal accomplishments 

  • Act in accordance with and is an ambassador of our company values - Integrity, Imagination, Discipline and Service 

 

Qualifications 

  • Relevant Bachelor’s degree with a focus on Business 

  • 1/2 years of experience within finance, business support or client relationship 

  • Strong SQL knowledge  

  • Strong data analysis skills 

  • Ability to communicate in English both verbally and written 

 

What do we offer

Confluence offers competitive benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families.

Benefits include:

Bonus 

Generous time off packages with vacation time, holidays and sick leave.

Career Development is important and as a global organisation, we have opportunity to work across our diverse global locations. We also have access to a broad Learning and Development platform, which not only provides employees with work-related courses, but also personal development courses such as yoga detox!

Social events include regular happy hour events across each region, as well as other informal events which are regionally specific.

We have a Confluence Cares Committee who is responsible for giving back to our communities. This includes donation matching for each event, which vary from volunteer days planting trees in Pittsburgh to donating books and computers to school children in South Africa.

Our Diversity and Inclusion committee meets regularly to focus on key initiatives and support for employees.

Please speak to someone in HR for specifics on benefits available by region.
 

More about the Location

To be based in Vietnam

 

Who will I work with?

Clients and various other teams.

 

Values

We look for people who align with our 4 values.

Integrity

Face reality with honesty, courage and accountability

Imagination

Deal creatively with challenges and envision what the world could be

Discipline

Build good habits into reflexes which become a part of our life

Service

Committed to the success of others

 

If you would like to find out more about a Career at Confluence, please apply today.

We are committed to providing equal opportunities regardless of age, gender, religion or ethnic origin and we give full and fair consideration to the employment and career development of disabled persons, commensurate with their aptitudes and abilities.

To understand how and why we hold your data please view the relevant Privacy Statement:

Confluence Privacy Statement

Confluence Privacy Statement - South Africa

Share

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status



Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date